How can we help?
Browse the topics below or email us at support@quicksi.com.au.
I'm a customer
Booking cleans, managing payments, and everything after the job.
Who you're booking, how you pay, your part of the booking, and what to do if something isn't right.
How to book, service types, add-ons, same-day and recurring bookings.
How your price is calculated, when you're charged, and how refunds work.
Rescheduling, cancelling, what happens if your cleaner cancels, and in-app chat.
Confirming the clean, releasing payment, leaving a review, and raising a dispute.
I'm a cleaner
Star ratings, payouts, and running your jobs on Quicksi.
Your business, your choices: pay, choosing jobs, what customers expect, cancellations and conduct.
How your rating is calculated, what it affects, and how to keep it high.
Everything about how much you earn, when you get paid, and how pricing works.
From matching and arrival through to completion, adjustments, and cancellations.